Privacy Policy
Last updated: July 7, 2026
CallCaught ("we," "us," or "our") provides an automated missed-call text-back service for local businesses. This policy describes what information we collect, how we use it, and the choices you have. It applies to this website (callcaught.co) and to text messages sent through the CallCaught service.
Information we collect
When the CallCaught service operates on behalf of a business, we process:
- Phone numbers of callers who dial a participating business and do not reach an answer, so that an automated text message can be sent in response to their call.
- Message content of the automated text and any replies a caller chooses to send.
- Call and message metadata, such as the time of a missed call and delivery status of a message, used to operate the service and to provide participating businesses with simple activity reporting.
If you contact us through this website or by email, we collect the information you provide, such as your name, email address, and the contents of your message.
How we use information
- To send a single automated text message in direct response to a missed inbound call, on behalf of the business the caller was trying to reach.
- To relay any reply a caller sends onward to the participating business so the business can respond.
- To provide participating businesses with reporting about calls caught and conversations started.
- To operate, maintain, and improve the service.
What we do not do
- We do not sell personal information.
- We do not share personal information or mobile numbers with third parties for their marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- We do not send marketing, promotional, or recurring messages. Messages are sent only as a direct response to a call the recipient placed.
Service providers
We use telecommunications infrastructure providers (such as Twilio) to deliver calls and text messages. These providers process phone numbers and message content solely to provide their services to us and are not permitted to use this information for their own marketing.
Text messaging and opt-out
Recipients receive a text from CallCaught only after placing a call to a participating business that went unanswered. Message frequency is low — typically one message per missed call. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. You can get assistance by replying HELP or by emailing jawjags@outlook.com. After opting out, you will not receive further messages from that business through CallCaught unless you opt back in.
Data retention
We retain call and message records only as long as needed to operate the service, provide reporting to participating businesses, and meet legal and telecom-compliance obligations, after which they are deleted.
Children
The service is intended for use by businesses and their adult customers. We do not knowingly collect information from children under 13.
Changes to this policy
If we make material changes to this policy, we will update this page and revise the "Last updated" date above.
Contact us
Questions about this policy or your information can be sent to jawjags@outlook.com.